All posts tagged social crm
Placing Social CRM in a Social Media Context
As businesses’ continue to evolve in a social setting, there’s no doubt that social CRM will play a more well defined role in determining how customer service and eventually how company sales play out to the advantage of both the business and its customers.
Placing Social in CRM: Can CRM Afford to Fall Behind?
Much has been written about social customer relationship management (SCRM), but what exactly is it? First and foremost, social CRM is still very much about CRM, which remains a strong business strategy to keep a company profitable with customer satisfaction and loyalty strategies. A good CRM solution will collate data to provide a holistic view of each customer, in real time.
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